Policies

You will find our box office and ticketing policies below. If you have any questions, please reach out to our box office staff at artsboxoffice@virginia.edu.

How To Purchase Tickets

Tickets can be purchased online at artsboxoffice.virginia.edu 24 hours a day, 7 days a week as well as in person or by phone during business hours. Advance sales end two hours before the event begins.

Tickets can also be purchased at the door starting one hour before curtain, subject to availability.

All major credit cards are accepted as well as personal checks. Cash is accepted at the Arts Box Office and Old Cabell Hall but is not accepted at our remote box offices servicing off-Grounds venues.

Service Fees

A nonrefundable service fee will be charged automatically to all ticket orders, excluding free tickets. Services fees for the 2021-2022 season will be $1.50 per ticket and $5.00 per subscription ordered.

Since the entire ticket price goes directly to UVA Arts clients, patron service fees help to offset Arts Box Office’s costs associated with processing your ticket order, such as credit card processing fees, software and equipment costs, and staff time. We thank you for your support!

Ticket Delivery Options: Print-At-Home, Will Call, and Mail

Tickets purchased by phone or online can be delivered electronically, by mail, or held at Will Call. You can select your preferred delivery method at the time of purchase.

Electronic or Print-At-Home (PAH) tickets will arrive in your inbox after your confirmation email in a separate email and as a PDF attachment.  You can choose to show your PAH ticket to venue staff on your phone or you can print a copy of your PDF ticket(s) at home to bring with you to the venue.  Please note a confirmation email is not a ticket.  Each person in your party must present a PAH ticket with a unique barcode to be scanned for entry. 

Will Call tickets can be picked up at the Arts Box Office during business hours or at the door starting one hour prior to the event. Please be prepared to show an order confirmation or photo ID. Please note: We are seeing a significantly higher number of Will Call tickets this season, and as such, we encourage you to pick up your tickets prior to your performance night at the Arts Box Office during business hours Tues-Fri from 12:00 PM to 5:00 PM. If you do plan to pick your tickets up at the door of an event, please arrive 15-30 minutes early to avoid lines and a crowded lobby.

Mail Delivery can be selected up to 15 days prior to the event. Please allow at least 7 business days for your tickets to arrive by mail. A $2.00 processing fee will be charged to patrons selecting mail as their delivery method.

Misplaced Tickets

If you misplace a print-at-home ticket, you can request your print-at-home ticket to be emailed to you again by calling or visiting the Arts Box Office during business hours or emailing us at artsboxoffice@virginia.edu.


If you misplace a printed ticket, your ticket can be reprinted at the UVA Arts Box Office with a valid order confirmation and photo ID.  Tickets can also be reprinted at the door of an event, but please arrive 15-30 minutes early to request a reprint.  A $2.00 fee will be assessed for physical ticket reprints; reprint fees are waived for season subscribers.

Exchanges

If there is more than one performance of the event you have purchased, you may be permitted to exchange your tickets for another performance of the same event. Exchanges are subject to availability, client discretion, and a flat $2.00/ticket exchange fee.

Exchanges must be made at least 24 hours prior to the event, and the patron must be able to provide proof of purchase along with the physical tickets if applicable. Exchanges are not permitted for any event that has already started or between two different events. Free tickets cannot be exchanged.

For events with reserved seating, patrons may be permitted to change their seats prior to the start of the event, subject to availability. Please note that patrons are responsible for any difference in price when exchanging seats.

Select series offer season ticket subscribers the benefit of added flexibility to exchange tickets. Please visit our Subscriptions page for more information.

Please note: The UVA Arts Box Office is unable to offer subscription exchanges for subscribers of the Tuesday Evening Concert Series.

Refunds

All sales are final. No refunds will be issued unless the event is canceled.

If you are unable to attend an event, we encourage you to release your ticket at least 24 hours prior to the event so that we can attempt to resell your ticket.

You may also be eligible to request a tax-deductible charitable donation for the face value of the tickets (excluding any service fees). To be eligible for a tax-deductible donation, requests must be received by 4:00 PM on the day of the performance if the event is scheduled on a weekday or 4:00 PM on the Friday prior to the event if the event is scheduled on a weekend.

Group Sales

Group discounts may be available for select events. If you are interested in purchasing tickets for your group, contact the Arts Box Office for more information.

Season Subscriptions

Season subscriptions are available for select performance series including the Charlottesville Symphony and Tuesday Evening Concert Series. Subscribers are among our most valued patrons and receive priority seating for season performances as well as discounted pricing and other exclusive benefits.

Please contact the Charlottesville Symphony and Tuesday Evening Concert Series to purchase a subscription to their series.

Please visit our Subscriptions page for more information.

Seating and Accessibility

Please let our Box Office staff know prior to purchasing tickets when seating accommodations are required (wheelchair seating, aisle seat, etc.). Accessible seating prices and availability vary by event and venue. Please visit our Accessibility page for more information.

Late Seating

Please arrive at least 45 minutes in advance of an event to pick up tickets from Will Call or to purchase events at the door. If you already have your tickets, please arrive at least 30 minutes prior to event to take your seat. Doors open and seating begins approximately 30 minutes before the scheduled start time. Late seating information for each venue is listed below:

  • Culbreth, Helms, and Ruth Caplin Theatres: Patrons may be admitted after curtain at discretion of the venue manager but are not guaranteed their ticketed seat until intermission.
  • Old Cabell Hall: Doors are shut at the start of the event and reopen for late admission between pieces. For some events, there will be no late seating until intermission.
  • Virginia Film Festival: General admission seating is on a first-come, first-served basis, and late entry or late seating may be allowed at discretion of the venue manager.
Infants and Small Children

All patrons must have a ticket for entry, including children and infants in arms. As a courtesy to artists and other patrons, please use discretion regarding a child’s ability to sit quietly and enjoy an event. Please note that most events are not appropriate for pre-school-age children, and anyone creating a disturbance during an event may be asked to leave.

For events at Old Cabell Hall, no children under the age of five will be allowed entry.

Inclement Weather & Cancellations

Please contact the Arts Box Office to check the status of any event that might be affected by severe weather. In most cases, an event will proceed as scheduled unless UVA is closed. To check the operational status of the University of Virginia, please visit UVA Emergency Information.

In the event that a performance is canceled, the Arts Box Office will contact patrons to offer a refund. Notice of cancellation will be posted on the events page.

Ticket Release

If you are unable to use your ticket, please use this form to release your single or subscription tickets. This form should not be used to request a refund or exchange. See “Refunds” above for our policy on ticket refunds and exchanges.

TECS Subscribers:  To release your seats, please call TECS office, 434-244-9505 or e-mail: kpellon@tecs.org.

Requests must be received by 4:00 PM on the day of the performance if the event is scheduled on a weekday. If an event is scheduled on Sat or Sun, ticket releases must be received by 4:00 PM on the Friday prior to the event. Released tickets received by the stated deadline will be placed back on public sale in hopes that another patron or UVA student can attend the performance. We appreciate your support of UVA Arts programs and events by releasing the tickets you are no longer able to use!

* NOTE: If you are releasing tickets to a Charlottesville Symphony performance, a member of their staff will follow up with you to confirm your tax-deductible contribution. Only the original price of the purchased ticket(s) will be credited as your donation; processing fees will not be included.

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